Overview
Typically Companies have
no control over their outsourced operations beyond
their SLA agreements and depend on the Vendor to
provide them with operational data to check if
the agreed service levels are being met or not.
This is an inefficient way of managing any outsourcing
relationship and companies are fast learning and
ensuring that they invest in automating; governing
and optimizing outsourced service delivery.
Visibility into the service delivery process is impossible with
no system for managing the thousands of contracts, terms and obligations
related to service. And without standardization and a disciplined
process, service delivery is expensive and limits employee productivity.
ATS Netrion helps
organizations deliver on their outsourcing objectives
by providing a unified platform to automate and govern
the deliverance of in-house and outsourced services
and integrate the management of multiple service
providers.
ATS Netrion provides a comprehensive solution spanning the full service
delivery process so organizations can:
Design
Design outsourcing initiatives, configure service catalogs, map
external vendors and set service level agreements
Deliver
Automate the delivery of
service processes, and support the optimization
of key Service processes
Monitor
Ensure adherence to SLAs, monitor service delivery performance
in real-time, proactively respond to all service management issues
Intelligence
Analyze and improve service delivery processes,
ensure, validate and demonstrate linkages of IT with business metrics |
